Cancellation and Refund Policy for Lasso Kids
- Cancellation Policy:
a. Order Cancellation: You may request to cancel your order before it has been shipped. To cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, we cannot guarantee cancellation if the order has already been processed or shipped.
b. Product Availability: In some cases, we may need to cancel your order due to unforeseen circumstances, such as the product being out of stock or unavailable. If this happens, we will notify you promptly and provide a full refund.
- Refund Policy:
a. Eligibility for Refunds: We offer refunds for eligible products in accordance with the following conditions:
i. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within [number of days] of receiving the product. We may request supporting evidence, such as photographs, to assess the damage or defect. Once confirmed, we will provide a refund or a replacement, depending on product availability.
ii. Incorrect or Incomplete Orders: If you receive an incorrect product or your order is incomplete, please contact our customer support within [number of days] of receiving the product. We will investigate the issue and rectify it by providing the correct product or completing the missing items. If a resolution is not possible, we will offer a refund.
iii. Size or Style Issues: We provide detailed size charts and product descriptions to help you make an informed decision. If you encounter issues with the size or style of the product you ordered, please contact our customer support within [number of days] of receiving the product. We may offer exchange options if available or provide a refund upon returning the product in its original condition.
b. Return Process: If a refund is approved, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping, unless the return is due to our error. We recommend using a trackable shipping method for return shipments.
c. Refund Method and Timing: Refunds will be issued using the original payment method used for the purchase. Please note that the timing of the refund may vary depending on your payment provider and may take several business days to process.
d. Non-Refundable Items: Certain items may not be eligible for refunds, including but not limited to clearance or sale items, personalized or customized products, and hygiene-related items (e.g., undergarments). Please check the product description or contact our customer support for clarification.
- Contact Us:
If you have any questions or concerns regarding cancellations or refunds, please contact our customer support team at support@lassokids.com. We will be happy to assist you and provide further clarification on our policies.